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Customer Experience Consulting

IPC Customer Experience Consulting

“Customer experience” (CX) is how your brand makes your customers feel. Today’s customer expects to feel special during every interaction, and his or her expectations for customer service are more demanding than ever before.

1%
of customers expect quick resolutions on their preferred communications channel1
1x
in past year customers left a brand due to a negative experience with customer service1
1%
of customers have left a brand due to inconvenient call center practices1

Omnichannel Customer Service

Customers of any demographic can move between phone, SMS/text, web-chat, social media, and more. Providing those communication channels to your business—and offering excellent customer service on each one–is critical for a customer experience that provides a competitive advantage.

The IPC CX Advantage

When you provide an innovative, omnichannel platform to serve your customers, you turn the customer experience into a powerful business tool.

With deep experience in customer experience consulting and implementation, IPC can design the most effective CX strategy for your business and integrate the most efficient technology for you and your customers.

Top Technology at Your Disposal

An innovative CX approach may use technology from one or more providers, with advanced reporting that enables continual improvements over time. The following are some of the options that we can leverage for your business and your customers.

Your Customer Experience Specialists

Contact IPC today, and tell us about your customers and your business. With our decades of CX experience, we can tailor a platform that delivers a more meaningful experience for your customers that will translate to more sales for your business. 

Customer Experience Resources

1 https://www.ringcentral.com/lp/contact-center-customer-experience.html

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