How the SD-WAN Can Help You Consolidate the Branch IT Stack

Branch locations are the lifeblood of many businesses. Remote offices, retail locations, financial institutions, satellite campuses, manufacturing facilities, distribution centers and other branch locations are as important, and sometimes more important, to an organization’s success as its headquarters. However, many … Read More

The Business Value of Messaging and Chat Apps

Love them or hate them, instant messaging and chat apps are firmly entrenched as staples of modern communications. Various surveys indicate that more than half of the world’s population actively use at least one of these apps regularly, both for … Read More

Take a Proactive Stance against Contact Center Fraud

Contact centers are only effective if they deliver a satisfying customer experience, which is why organizations continually invest in technologies that can improve operations. Increasingly, this involves creating an “omnichannel” platform that allows customers to make contact by phone, web, … Read More

Workplace Transformation a Top Challenge for 2018

Through the continued adoption of mobile, cloud and collaborative technologies, midmarket organizations provide employees with tools for achieving greater productivity and competitive advantage. Now, they require a well-defined framework for the unified delivery of these independent technologies. Because these technologies … Read More

Maturing UCaaS Solutions Create New Possibilities for SMBs

  Unified communications (UC) systems have been around for going on 20 years, but adoption rates have never really met expectations. However, the rise of hosted UC-as-a-Service solutions is likely to accelerate growth in 2018 and beyond. Essentially, UCaaS democratizes … Read More