The Massive Potential for Chatbots in Field Service

If you’ve ever gone to a company’s customer service page and chosen the “chat” option, you’ve probably interacted with a chatbot. Chatbots are everywhere these days as organizations take advantage of technology that can understand and automatically respond to text … Read More

With OfficeLink, Mitel Creates a Breakthrough for Mobile UC

With exponentially more processing power than the NASA computers that guided the Apollo moon missions, today’s smartphones have helped reshape modern business by enabling a highly mobile workforce untethered from traditional office-based communications. IDC researchers have forecast that mobile workers … Read More

Wireless Mesh Networks Are Growing along with the IoT

Metcalfe’s Law is an axiom from Ethernet developer Bob Metcalfe that says the value of a network increases as the number of connection points increases. Using a wireless mesh network to support the Internet of Things (IoT) demonstrates this principle … Read More

App Overload Can Hamper Collaboration Efforts

In Greek mythology, the Hecatoncheires were three gigantic brothers with 50 heads and 100 hands apiece. Though unsurpassed in size and power and capable of epic feats, they were considered to be terrible communicators due to the incessant chatter produced … Read More

How the SD-WAN Can Help You Consolidate the Branch IT Stack

Branch locations are the lifeblood of many businesses. Remote offices, retail locations, financial institutions, satellite campuses, manufacturing facilities, distribution centers and other branch locations are as important, and sometimes more important, to an organization’s success as its headquarters. However, many … Read More