Brought to you by IPC Tech — Platinum Certified Mitel Support Partner specializing in connecting your business applications to optimize your communication experience.
Untethered from traditional company-owned desktop workstations, today’s workers can get things done from just about any location at any time. Wireless networks, smartphone technologies and collaboration apps mean you can be at work even if you’re physically at a restaurant, the mall or an Arctic Monkeys concert.
According to figures from the U.S. Census Bureau’s most recent American Community Survey, 4.7 million Americans now work from home at least half the time — a 159 percent growth since 2005. Employees say the work-at-home arrangement increases their productivity and job satisfaction, while employers save money on office space and broaden their talent pool.
However, none of this works for anybody unless organizations have the communication and collaboration tools in place to effectively support a remote workforce. A robust unified communications (UC) platform is the key to making that happen. By tightly integrating several distinct communications technologies into a single platform that’s accessible from a multitude of devices, UC makes remote work a seamless experience.
Stay-at-home employees can use the company phone and conferencing systems as if they were in the office. Calls can be forwarded to the worker’s home or cell phone, or a PC-based softphone utilized to serve as the worker’s extension. Voice mail can be managed through an email client.
True “anywhere / anytime” communication is enabled through the seamless integration of desk phones and smartphones, with shared access to contacts across both devices. Dual-mode functionality ensures a frictionless handover as users move back and forth between mobile networks and configured Wi-Fi networks. It also allows users to maintain mobile access to important fixed-line features such as transfer, conference and call forwarding.
Video and web conferencing features bring remote workers together for face-to-face communication and allow content sharing. Easy-to-use conferencing solutions support spontaneous, ad-hoc meetings among geographically dispersed teams, boosting productivity, cutting costs and enabling faster decisions.
UC also enables instant messaging for rapid communications with team members and other coworkers. Instant messaging is a subset of so-called “presence” technology, which enables workers to see who is available and the best way to communicate with them. Presence eliminates phone tag and enables remote workers to collaborate seamlessly — an instant message can become a phone call which can become a video conference with just a few clicks.
Screen sharing features enable collaboration with far-flung coworkers and managers, whether they are in the office, at home or on the road. Rather than emailing documents, slideshows or large graphics to multiple recipients, they can be opened and shared with dozens of people on a variety of devices. Users can even maintain some confidentiality be choosing to share only portions of their screen.
Mitel’s industry-leading UC system is an ideal platform for organizations looking to support a growing stay-at-home workforce. It is built for scalability, allowing organizations to start with a basic feature package and expand as requirements change. What’s more, Mitel’s cloud option allows organizations to subscribe to UC-as-a-Service with no capital expenditures on hardware.
IPC can show you how to create an effective work-from-home communication strategy using Mitel’s platform. We invite you to join us for an upcoming webinar to learn more about using Mitel to give remote workers the same rich communication and collaboration capabilities as their office counterparts. Go here to register.