Articles

Helping Customers Keep Pace with Rapid Technology Change

IPC and Mitel offer communication and collaboration solutions that maximize existing investments while leveraging the cloud. Disruption has become the norm in today’s business landscape. Organizations are finding that they must invest in new technologies to meet customer needs and … Read More

Boost Mobile Security

Endpoint management solutions essential for limiting mobile computing risks. Mobile technologies have profoundly changed how organizations conduct business, share information and interact with customers, employees and partners. However, the rise of business mobility is accompanied by a corresponding increase in … Read More

The Changing View of Video Surveillance

IP-based video surveillance solutions provide greater flexibility and functionality than traditional analog systems. Video surveillance cameras have become a ubiquitous part of the landscape as organizations and consumers alike seek to deter crime and document security-related events. The mere presence … Read More

Securing Cloud Data

Cloud access security brokers provide increased visibility and extend IT policies and security controls to the cloud. Cloud computing has changed the way organizations access applications, data and IT resources. Software-as-a-Service (SaaS) makes it possible to access business functionality quickly … Read More

How Artificial Intelligence Is Redefining Customer Service

IPC’s AI-enabled voice response system can handle many customer requests quickly and accurately without the need for a live agent. Interactive voice response (IVR) systems have long been used for customer self-service applications. These systems allow customers to select from … Read More

Contact Centers in the Cloud

Improved savings, flexibility and insight among the benefits of Contact-Center-as-a-Service. As the focal point for customer interactions, the contact center is essential for shaping the customer experience. However, the continual evolution of contact center operations makes it difficult for organizations … Read More

Outsourcing Cybersecurity

Organizations are turning to managed security service providers for help in boosting data security and regulatory compliance. Organizations continue to make significant investments in cybersecurity. According to the latest forecast from Gartner, Inc., worldwide spending on information security products and … Read More

The Heart of the Enterprise

Enterprise software helps organizations improve performance, productivity and profitability through centralized data and integrated functionality. The human body comprises many systems that perform various functions required to sustain life. But those systems cannot work properly without the heart pumping oxygen-rich … Read More

Getting the Most from SIP Trunking

Session Initiation Protocol can deliver a lot of benefits with the right approach to design and implementation. Session Initiation Protocol (SIP) has long been touted as a key enabler of IP telephony. The standard is designed to provide advanced call control … Read More

Rethinking Tech Purchasing

Device-as-a-Service model can reduce management burden and improve budget flexibility. It’s been said that every company is now a technology company. Whether they deal in software, staffing, sprockets or sandwiches, virtually all businesses today rely upon information technology to run … Read More