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IPC

Analytics

By the Numbers

The need to enhance the customer experience is
driving demand for contact center analytics.
[Read more »]

Additional Resources:
How Contact Center Analytics Helps You Keep Up with Customer Expectations


Jeff Andrews

Are You Struggling to Develop the Right Communications Strategy?

Put my 35 years of experience to work developing a plan for enhancing the customer experience. Contact Jeff Andrews: 904-671-0087 or jandrews@ipctech.com


Digital Transformation

The Human Touch

A well-developed contact center agent training program
is essential for delivering exceptional customer service.

[Read more »]

Additional Resources:
Why CRM Integration Is a Must for Your Contact Center


Mitel Strategy

5 Tips for Managing Your
Remote Contact Center Agents

Empowered and engaged work-at-home agents drive effective virtual contact center operations.
[Read more »]

Additional Resources:
Concerned about Contact Center Reliability? Consider a Cloud-Based Solution


TechFirst

FastSpectrum

MiCloud Connect

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