“IPC Implemented the ShoreTel system with professionalism and extensive knowledge.”
Michael Abate, Senior Network Engineer, Guilford Mills
``One of the key things was IPC's footprint. IPC has the ability to service all of our locations.``
“Working with ShoreTel and IPC has been a great experience. The system works perfectly for us.”
Gordon Armstrong, Senior Director of IT, Monumental Sports & Entertainment
“We have been extremely pleased with IPC. They’ve been very helpful and have been a good resource for us. They are certainly a good company to deal with.”
Bernard Berger, Manager of Telecommunications, Bon Secours Charity Health System
``I want to thank everyone involved in our phone system installation. You were incredibly knowledgeable about Shoretel systems, but moreover, showed outstanding dedication and professionalism that speak wonderfully about IPC Tech.``
“Our business is expanding at a fairly rapid rate and a key employee who we depended on to manage all of our IT systems left for a bigger position with the BBB in Washington. We weighed the possibility of hiring someone else and we thoroughly investigated TechFirst. While the personnel value proposition was important to my decision, my biggest concern was technical expertise, proficiency, ability to relate to my needs and fast service. We chose TechFirst, and we are extremely happy we did.”
Thomas Gallagher – President & CEO, Better Business Bureau of Central Virginia, Inc.
“First of all, let me be clear about one thing. I am not the type of person that would readily endorse or recommend a product or service. I take that responsibility seriously. Who doesn’t want to save significant amounts of money, and at the same time supply your end users with superior service? From my viewpoint, TechFirst is a no-brainer!”
Jerry Nichols (retired) – V.P. Information Systems, Newport News/Hampton Road’s Largest Credit Union
“Before partnering with IPC Technologies, “The Bank” handled network maintenance and support internally, occasionally calling on outside vendors for additional technical expertise. We were looking for somebody who could monitor our network nodes around the clock. We have 26 branches and two remote drive-thrus in addition to our headquarters and two operational facilities – 31 locations in all. IPC’s TechFirst program provides “The Bank” with proactive network monitoring – at a fraction of the cost of implementing and staffing a 24×7 network operations center. IPC supports us with anything that resides on our network that we can’t handle ourselves. They’re our go-to people.”
Joe James – Executive Vice President and COO of One of Virginia’s Largest Community Banks
``We are a small organization spread all over the state with about 100 users. Even though we are small (having worked previously at Reynolds/Alcoa), we have all of the same issues that a large organization has only we cannot afford the infrastructure; people, machines and software, to support it. It is absolutely essential for an organization like ours to partner with a service like TechFirst. TechFirst gives us the people, machines and software that we need to keep our systems running smoothly…at a price point we can afford. TechFirst is excellent and I would recommend it to anyone with similar requirements.``
“We began to look seriously at TechFirst in the first part of 2003…at that time it appeared that IPC had really started adding customers at a pretty fast pace. Upon looking at it more closely I soon began to understand why…it had to do with the level of service (instant) and the incredibly low cost per month. We had experienced a lot of growth at the Y and we decided that there was no way we were going to cover all the bases. Also, we were not going to be able to hire any new people. We were able to get a contract with TechFirst that fit our needs perfectly. I believe everyone should take a good hard look at what it can provide to enhance their operations and add value to the bottom line.”
John Rudin (retired) – Director, Information Systems, YMCA of Greater Richmond
“We really enjoy working with IPC — that was definitely part of the decision to go with ShoreTel. They are providing our long-term support and we are very comfortable with their capabilities.”
Courtney Carpenter, CIO, College of William and Mary.
“The IPC staff was great, from the sales person down to the technicians who were here on site helping our staff. And whenever we have a minor problem and feel we need to call them, they’re very responsive.”
Terry Hall, VP of Operations & Information Systems, National Community Pharmacists Association
“IPC and ShoreTel presented the right solution from day one.”
Harley Bledsoe, Former IT Director, American Chemistry Council
``We outsourced our help desk to IPC Technologies many years ago. We get 24x7 coverage that is much more cost-effective than having someone on-site all the time. It’s also very reassuring to know that we have a help desk we can depend on around the clock because we’re an around-the-clock business. Since then, IPC has helped us with a wide range of projects — including a ShoreTel IP phone system and LifeSize videoconferencing system. We have always been extremely delighted with the service that we’ve received from them.``
“IPC’s engineers looked at our network and what we wanted to accomplish, then scoped out the project and handled the implementation. It was particularly effective for us because we have a small IT staff.”
Ann James, Vice President IT, A Significant Petersburg Community Bank
“IPC is providing ongoing monitoring and support as well as implementation services. It makes more sense to use IPC’s managed services than to maintain an army of people in-house.”
Rajiv Perera, CTO (former), Hilb Rogal and Hobbs (now part of Willis Group)
``We decided to move to an IP telephony system, and the ShoreTel IP Phone System was recommended to us as an excellent product. We needed a vendor who not only knew this telephone system extremely well but could help us implement and manage our other hardware and network systems. IPC seemed to be the natural fit. They are ShoreTel experts and they are a strong IT support provider.``
“I rely on IPC for their ongoing maintenance of the ShoreTel systems. And what’s good about this relationship is that I know I can call on them to provide other services if I need them. It’s very handy to have that backup.”
David Wiese, Former Director of IT, Facchina Group
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