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The Bank of Southside Virginia
M. Stephen Cates, Sr. V. P. and CFO
“We only have two IT personnel on staff, and covering 15 remote branches can be difficult when doing it alone. We cannot afford to have any branches down during principle hours of business. We tried various tools to manage everything ourselves and this approach proved to be cumbersome and unwieldy. The TechFirst remote service capability is fantastic. I don’t know how we could operate today without it.”
Better Business Bureau of Central Virginia, Inc.
Thomas Gallagher – President & CEO
“Our business is expanding at a fairly rapid rate and a key employee who we depended on to manage all of our IT systems left for a bigger position with the BBB in Washington. We weighed the possibility of hiring someone else and we thoroughly investigated TechFirst. While the personnel value proposition was important to my decision, my biggest concern was technical expertise, proficiency, ability to relate to my needs and fast service. We chose TechFirst, and we are extremely happy we did.”
Dominion Resources
Tim Miller - Corestaff Performance Manager
"IPC Technologies has been an excellent vendor and partner to us for many years and we look to them to provide top talent. They adhere to our policies and procedures and provide high level recruiting expertise. I would recommend any VOP or area business to work with IPC to provide technical resources."
Computer Aid, Inc.
Cindy Sullivan - Executive Account Manager
"IPC Technologies is currently an active vendor within the SMSA program for the State of Virginia. They continually display professionalism, a strong sense of urgency and industry knowledge. We value our partnership with IPC."
Newport News Shipbuilding Employees’ Credit Union
Jerry Nichols – V.P. Information Systems
“First of all, let me be clear about one thing. I am not the type of person that would readily endorse or recommend a product or service. I take that responsibility seriously. Who doesn’t want to save significant amounts of money, and at the same time supply your end users with superior service? From my viewpoint, TechFirst is a no-brainer!”
Republican Party of Virginia
Trudy Dickert, Controller
“TechFirst is a beautiful thing. I’m amazed at its ability to take over the computers, monitor them and to be able to fix them from your remote Network Operations Center 24x7. I would be happy to recommend TechFirst to anyone. I give TechFirst the best possible rating…It’s a 10!”
Eastern Virginia Bankshares
Joe James, Executive Vice President and COO
Before partnering with IPC Technologies, EVB handled network maintenance
and support internally, occasionally calling on outside vendors for
additional technical expertise. "We were looking for somebody who could
monitor our network nodes around the clock," said EVB Executive Vice
President and COO Joe James. "We have 22 branches and two remote
drive-throughs in addition to our headquarters and two operational
facilities - 27 locations in all." IPC's TechFirst program provides EVB
with proactive network monitoring - at a fraction of the cost of
implementing and staffing a 24x7 network operations center. "IPC
supports us with anything that resides on our network that we can't
handle ourselves," James said. "They're our go-to people."
VATEX America
Ben Kutner, Chief Financial Officer
“The best thing about TechFirst is I like to call in to the TechFirst NOC to ask a question or have someone look at what I’m doing to help me solve a problem, without having to wait for an engineer to travel out to our site. I’ve dealt with 6 hour response time, 4 hour response time, 2 hour response time, and now I get 2 second response time…this is a great service! It seems like 99% of the service can be done remotely from the TechFirst NOC. I am happy…this is very good service!”
Virginia Blood Services
Thomas W. Smith, III, Director of Information Technology
“We are a small organization spread all over the state with about 100 users. Even though we are small (having worked previously at Reynolds/Alcoa), we have all of the same issues that a large organization has only we cannot afford the infrastructure; people, machines and software, to support it. It is absolutely essential for an organization like ours to partner with a service like TechFirst. TechFirst gives us the people, machines and software that we need to keep our systems running smoothly…at a price point we can afford. TechFirst is excellent and I would recommend it to anyone with similar requirements.”
YMCA of Greater Richmond
John Rudin, Director, Information Systems
“We began to look seriously at TechFirst in the first part of 2003…at that time it appeared that IPC had really started adding customers at a pretty fast pace. Upon looking at it more closely I soon began to understand why…it had to do with the level of service (instant) and the incredibly low cost per month. We had experienced a lot of growth at the Y and we decided that there was no way we were going to cover all the bases. Also, we were not going to be able to hire any new people. We were able to get a contract with TechFirst that fit our needs perfectly. I believe everyone should take a good hard look at what it can provide to enhance their operations and add value to the bottom line.”
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