Support

The TechFirst Network Operations Center (NOC) is a state-of-the-art help desk designed to provide IPC customers with timely and efficient resolution with ShoreTel phone systems issues. The NOC is staffed by experienced technicians who are experts in solving a wide variety of computer and telephone problems.

The NOC is available to help you resolve your phone and computer problems Monday through Friday from 7:00 a.m. until 8:00 p.m. (ET).  Customers needing assistance for phone-related problems or services should call the NOC toll-free at 888-472-9497

When you call, the help desk representative will enter your information into a ticketing system and work with you to provide the appropriate solution. The ticketing system will automatically generate emails to keep you informed of the ticket’s status. If an on-site visit is required, a local engineer will be scheduled and dispatched to resolve the problem.

When initiating a service call, please be prepared to provide the following information:

  • Your company name
  • Your name
  • Your location
  • Your phone number
  • Nature of the problem (including complete error message, if applicable).

Submit a support request

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Nature of the problem

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