Many organizations that operate globally have adopted Microsoft Skype for Business and Lync 2013 to enable cost-effective communication among employees, suppliers and customers. With ShoreTel Connect Telephony for Microsoft, these customers can integrate ShoreTel functionality into their Microsoft clients, bringing all of their communication tools together in a single interface.
- Access frequently used call controls and features, such as call transfer, call routing, voicemail, conference calling and presence
- Easily handle multiple calls across ShoreTel and Microsoft platforms
- Reach ShoreTel contacts directly from the Microsoft client with one-click dialing or directory search
- View recent call activity and return calls with a single click
For the IT department, ShoreTel Telephony for Microsoft is a client-side integration, so no changes to the environment are required. The plug-in supports Lync 2013, Skype for Business 2015 and Skype for Business 2016 clients in both Office 365 and on-premises environments. ShoreTel does not require a separate license — the plug-in is included for free as part of the mid-tier bundle for Connect CLOUD and Connect ONSITE.
IPC’s engineers can help customers ShoreTel’s open APIs to weave Connect into business applications and workflows. Contact us to get started!