Network Operations Center
The TechFirst Network Operations Center (NOC) is a state-of-the-art help desk designed to provide IPC customers with timely and efficient resolution with ShoreTel phone systems issues. The NOC is staffed by experienced technicians who are experts in solving a wide variety of computer and telephone problems.
The NOC is available to help you resolve your phone and computer problems Monday through Friday from 7:00 a.m. until 8:00 p.m. (ET). Customers needing assistance for phone-related problems or services should call the NOC toll-free at (888) 472-9497.
When you call, the help desk representative will enter your information into a ticketing system and work with you to provide the appropriate solution. The ticketing system will automatically generate emails to keep you informed of the ticket’s status. If an on-site visit is required, a local engineer will be scheduled and dispatched to resolve the problem.
When initiating a service call, please be prepared to provide the following information:
- Your company name
- Your name
- Your location
- Your phone number
- Nature of the problem (including complete error message, if applicable).