Network Operations Center

The TechFirst Network Operations Center (NOC) is a state-of-the-art help desk designed to provide IPC customers with timely and efficient resolution with ShoreTel phone systems issues. The NOC is staffed by experienced technicians who are experts in solving a wide variety of computer and telephone problems. 

The NOC is available to help you resolve your phone and computer problems Monday through Friday from 7:00 a.m. until 8:00 p.m. (ET).  Customers needing assistance for phone-related problems or services should call the NOC toll-free at (888) 472-9497.

When you call, the help desk representative will enter your information into a ticketing system and work with you to provide the appropriate solution. The ticketing system will automatically generate emails to keep you informed of the ticket’s status. If an on-site visit is required, a local engineer will be scheduled and dispatched to resolve the problem. 

Alternatively, you may e-mail your contact information and a description of the problem to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

When initiating a service call, please be prepared to provide the following information:

• Your company name
• Your name
• Your location
• Your phone number
• Nature of the problem (including complete error message, if applicable).