When purchasing a new VoIP-based unified communications telephony system and choosing a vendor to deploy the system, buyers typically place too much emphasis on upfront cost, according to a benchmarking study on the total cost of ownership for unified communications … Continue reading
Investing in new technology when your existing technology still works can be difficult to justify. But does the fact that something works make it worth keeping and maintaining? A phone system that’s more than five years old may be functioning … Continue reading
Phone, email, instant messaging, teleconferencing, videoconferencing, Web conferencing — in most organizations these remain separate, discrete functions. All of those communications channels are vital, but simply managing them saps productivity and hampers collaboration and customer service. Today’s enterprise now requires … Continue reading
ShoreTel has introduced the ShoreTel Dock, the industry’s first business-grade docking station that transforms iPhones and iPads into desk phones when paired with ShoreTel Mobility, fusing the convenience of mobile devices with the power of a business communications system. The … Continue reading
Market research firm Infonetics Research released excerpts from its latest VoIP and UC Services and Subscribers market share and forecast report, which tracks service providers and their voice over IP (VoIP) and unified communications (UC) services revenue and subscribers. “The … Continue reading
ShoreTel has introduced the ShoreTel Small Business Edition 100 (SBE 100), a unified communications solution tailored to meet the needs of small businesses yet still providing the benefits and functionality that are usually only available to large enterprises. IPC is … Continue reading
Avaya recently released a total cost of ownership (TCO) analysis prepared by Tolly Group that found Avaya IP Office to have a lower TCO than ShoreTel solutions. Avaya sponsored the report. This came as a surprise to us, as ShoreTel … Continue reading
IPC has been recognized by ShoreTel for outstanding achievement in customer satisfaction. The award comes from IPC’s high score on the ShoreTel Net Promoter Score, a survey that goes beyond traditional customer satisfaction to measure customer loyalty. We are very … Continue reading
The Ruckus ZoneFlex 7982 Smart Wi-Fi access point (AP) took top marks in a unique, non-vendor-sponsored enterprise Wi-Fi stress test performed and published by Wireless LAN Professionals. WLAN Pros set out to determine how much traffic was needed to “break” … Continue reading
ShoreTel recently announced the availability of ShoreTel Mobility 6 and ShoreTel Conferencing — two new releases optimized for turning the Apple iPad into a business communications tool. These solutions enable integrated collaboration capabilities, increased accessibility and improved communications, regardless of … Continue reading
