ShoreTel has introduced the ShoreTel Dock, the industry’s first business-grade docking station that transforms iPhones and iPads into desk phones when paired with ShoreTel Mobility, fusing the convenience of mobile devices with the power of a business communications system. The … Continue reading
Market research firm Infonetics Research released excerpts from its latest VoIP and UC Services and Subscribers market share and forecast report, which tracks service providers and their voice over IP (VoIP) and unified communications (UC) services revenue and subscribers. “The … Continue reading
Posted in Cloud, Hosted VoIP, IP Communications, SIP Trunking
ShoreTel has introduced the ShoreTel Small Business Edition 100 (SBE 100), a unified communications solution tailored to meet the needs of small businesses yet still providing the benefits and functionality that are usually only available to large enterprises. IPC is … Continue reading
Posted in IP Communications
Avaya recently released a total cost of ownership (TCO) analysis prepared by Tolly Group that found Avaya IP Office to have a lower TCO than ShoreTel solutions. Avaya sponsored the report. This came as a surprise to us, as ShoreTel … Continue reading
Posted in Total Cost of Ownership
IPC has been recognized by ShoreTel for outstanding achievement in customer satisfaction. The award comes from IPC’s high score on the ShoreTel Net Promoter Score, a survey that goes beyond traditional customer satisfaction to measure customer loyalty. We are very … Continue reading
Posted in Customer Satisfaction
The Ruckus ZoneFlex 7982 Smart Wi-Fi access point (AP) took top marks in a unique, non-vendor-sponsored enterprise Wi-Fi stress test performed and published by Wireless LAN Professionals. WLAN Pros set out to determine how much traffic was needed to “break” … Continue reading
Posted in Wireless
ShoreTel recently announced the availability of ShoreTel Mobility 6 and ShoreTel Conferencing — two new releases optimized for turning the Apple iPad into a business communications tool. These solutions enable integrated collaboration capabilities, increased accessibility and improved communications, regardless of … Continue reading
Posted in IP Communications, Mobility
For many organizations, the contact center is where the rubber meets the road. It often represents the first interaction customers have with the company, and the success or failure of that initial experience can set the stage for all subsequent … Continue reading
Posted in Contact Center, IP Communications
Gartner recently released the results of a survey of more than 2,000 representing more than $230 billion in IT budgets across 36 industries. The survey, by Gartner, Inc.’s Executive Programs, found that digital technologies dominate CIO technology priorities for 2013. … Continue reading
Posted in Cloud, Collaboration, Mobility, Trends
TMC has named ShoreTel Sky Mobility as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award. The 2012 Product of the Year winners are published in the January/February 2013 issue of INTERNET TELEPHONY magazine. “It is with … Continue reading
Posted in IP Communications, Mobility
